Who are we?
We have been hosting our holiday home in Venus Bay since 2017, listing on Airbnb, VRBO (Stayz back in the day), Booking.com and Riparide. We have positioned our property in such a way that we have enjoyed steading bookings all year round, which keeps our cleaner happy. We love hosting guests and sharing VB with others.
I have a background in IT, so it came naturally to look at ways to automatic the booking process. A few years ago, I set up our website. We currently host 6 properties.
What do we offer?
We offer the following services:
How does it work?
The website is powered by Lodgify www.lodgify.com. It gives guests the opportunity to book direct. It also provides a website portal and mobile phone app that allows owners to view and manage all your bookings in one centralised location which include:
The channel manager connects to the following online travel agents that instantly updates calendar and pricing for:
We use an application called Touchstay www.touchstay.com that manages our online guidebook. This is integrated into Lodgify so that guests receive a link to the guidebook as soon as they book. As the link is customised to each guest, we can monitor how many times a guest has accessed the guidebook. In most cases guests have already accessed and read the guidebook before you get notification of the booking itself.
What happens when a guest makes a booking?
Below is a typical lifecycle of what happens when a guest makes a booking.
So, as you can see for a low maintenance guest (one that doesn’t ask any questions or requires extra handling) the booking process is seamless.
Who pays online travel agent fees?
Generally, companies like Airbnb etc charge guests a 10-15% service fee and then charge the owner approx. 2-3% to cover transaction fees. When using our website, you will be charged both the service and transaction fees. To cover this, we usually mark up the price set in the system by 20% to cover these expenses so you are not out of pocket. It also displays to potential guests a total price without extra fees.
How do I get paid?
Bookings made via Airbnb and Booking.com will be paid directly into your bank account as normal.
Bookings made via VRBO, and the website are processed via our Stripe credit card account and paid into our account. We will transfer the amount (minus booking and transaction fee) when guests check in.
Initial setup and training is included in the price.
If you are interested get in touch to discuss next steps.